Why is acknowledging "undue burden" important for airlines under the ACAA?

Acknowledging "undue burden" is crucial for airlines under the ACAA because it provides a valid rationale for situations where compliance may not be feasible. The Air Carrier Access Act requires airlines to make their services accessible to individuals with disabilities, but it also recognizes that there may be specific circumstances under which fulfilling those requirements could impose significant difficulty or expense on the airline. By articulating an undue burden, airlines can demonstrate that they have made a genuine effort to comply with accessibility standards, but there are practical limitations in certain scenarios.

This acknowledgment allows airlines to maintain a balance between their operational capabilities and the obligation to serve all passengers, especially those with disabilities. It ensures that there is an opportunity for dialogue regarding accessibility, facilitating a process where airlines can explore alternatives or discuss exemptions when they encounter genuine challenges. This understanding fosters a collaborative environment rather than a strict punitive approach to compliance, enabling both airlines and passengers with disabilities to work towards better accessibility together.