According to the ACAA, how must airlines handle information on accessibility?

The correct response emphasizes the obligation of airlines under the Air Carrier Access Act (ACAA) to proactively communicate information about accessibility options and services. The ACAA mandates that airlines ensure that passengers with disabilities are aware of the various accommodations available to them, which helps to foster an inclusive travel experience.

Clear communication of accessibility information enables passengers to understand their rights and the services provided to assist them, such as wheelchair assistance, priority boarding, and accommodations for service animals. This proactive approach is crucial in empowering individuals with disabilities to travel comfortably and with confidence, ensuring that they have all necessary information before and during their travel.

By only providing information under limited circumstances or passively, as suggested by the other choices, airlines would not fulfill their responsibility under the ACAA. Ensuring passengers receive clear, accessible, and readily available information aligns with the spirit and intent of the Act, which is to promote equitable access to air travel for individuals with disabilities.