Are airlines required to make their websites accessible under the ACAA?

Airlines are indeed required to make their websites accessible under the Air Carrier Access Act (ACAA). This requirement stems from the need to ensure that individuals with disabilities can obtain the same level of information and services as those without disabilities. The ACAA mandates that carriers provide accessible information about air travel, including ticket purchasing and travel policies, which is crucial for enabling equitable access to transportation.

The emphasis on accessibility includes not just physical facilities but also digital platforms, ensuring that individuals with various disabilities can navigate websites efficiently. This is fundamental to promoting equal opportunity and access in air travel. Therefore, airlines must ensure that their online information is accessible, aligning with broader civil rights standards aimed at preventing discrimination against individuals with disabilities.

This requirement applies universally to all airlines, not just to specific segments or larger carriers, reinforcing the commitment to accessibility across the board. Hence, providing accessible information online is not optional but a mandated practice for airlines under the ACAA.