Can airlines inquire about a passenger's disability?

Airlines are permitted to ask whether a passenger requires special assistance due to a disability; however, they cannot request detailed information about the passenger's specific disability. This aligns with the provisions outlined in the Air Carrier Access Act (ACAA), which aims to protect the rights of individuals with disabilities when traveling.

The rationale behind this approach is to balance the airline's need to ensure that appropriate accommodations are made for passengers with disabilities while also respecting the privacy of individuals. By limiting inquiries to whether special assistance is needed, airlines are able to provide necessary support without delving into sensitive medical details that are irrelevant to the travel experience.

This practice helps ensure that passengers feel comfortable and secure while traveling, knowing their personal medical information will not be subjected to scrutiny. Additionally, it aligns with broader privacy standards and regulations that protect individuals against unnecessary inquiry into their medical histories.