How does compliance and enforcement of the ACAA typically occur?

Compliance and enforcement of the Air Carrier Access Act (ACAA) primarily occurs through a structured process involving complaints filed by passengers and subsequent investigations conducted by the Department of Transportation (DOT). This mechanism allows for passengers with disabilities to report grievances directly related to accessibility issues they encounter while traveling.

When complaints are submitted, the DOT reviews the information carefully, which can lead to investigations to determine whether a violation of the ACAA has occurred. This process is critical because it empowers passengers; they have a platform to voice their concerns about discrimination or lack of accessibility, which is essential for ensuring that airlines adhere to the law.

Additionally, the DOT's involvement introduces a level of oversight and accountability, prompting airlines to maintain compliance with accessibility regulations. This structure ensures that the concerns of passengers are taken seriously and appropriately addressed, making it a foundational component of enforcement under the ACAA.