How often should airlines review their accessibility policies under the ACAA?

Airlines should review their accessibility policies regularly to ensure compliance with the Air Carrier Access Act (ACAA). This approach allows airlines to proactively identify and address any potential issues, making necessary updates in response to changes in regulations, technology, or customer needs. Regular reviews help maintain an effective accessibility framework, ensuring that all passengers have equal access to air travel regardless of disability.

While conducting reviews annually or every few years might seem reasonable, the dynamic nature of compliance requirements and the diverse needs of passengers necessitate a more frequent assessment. Waiting until a complaint is filed is inadequate, as it could lead to noncompliance and adverse consequences for passengers who may face barriers in their travel experience. Regular assessments foster a culture of inclusivity and responsiveness within the airline industry, which is pivotal for championing the rights of individuals with disabilities.