Under what condition may Frontier require a customer with a disability to travel with a Safety Assistant?

Frontier may require a customer with a disability to travel with a Safety Assistant when that customer cannot assist in an evacuation. This requirement is grounded in safety concerns and aligns with the airline's obligation to ensure that all passengers can safely evacuate the aircraft in an emergency situation.

The role of a Safety Assistant is to provide necessary support in case of an evacuation, especially if a passenger's disability prevents them from evacuating unaided. This measure is not meant to discriminate against individuals with disabilities but rather to safeguard their well-being and ensure their safety when traveling.

Other conditions, such as a request for assistance or visible disabilities, do not inherently dictate the necessity for a Safety Assistant in terms of evacuation capability. Having a companion also does not automatically require a Safety Assistant unless it is determined that the customer will not be able to manage their evacuation independently. Thus, the focus is strictly on the ability of the customer to self-evacuate when considering the requirement for a Safety Assistant.