What can passengers do if they feel their ACAA rights are violated?

Passengers who believe their rights under the Air Carrier Access Act (ACAA) have been violated have the right to submit a complaint directly to the airline involved. This process allows the airline to address the issue and potentially rectify the situation. Filing a complaint provides the airline an opportunity to investigate the matter and respond appropriately, which is essential for improving service and ensuring compliance with ACAA regulations.

This option empowers passengers by giving them a direct channel for reporting grievances. When airlines receive complaints, it helps them recognize patterns of issues and work towards creating a more accessible travel experience for individuals with disabilities.

In contrast, contacting a travel agent may offer limited assistance, as they are often not directly involved in airline policies or disputes related to ACAA violations. Ignoring the situation does nothing to assist in resolving the issue or improving future experiences, and limiting complaints to ticketing agents may not reach the necessary personnel who can address broader organizational policies or practices regarding accessibility.