What does the term "boarding assistance" entail under the ACAA?

The term "boarding assistance" under the Air Carrier Access Act (ACAA) is specifically focused on the support provided to individuals with disabilities to help them safely board and deboard the aircraft. This includes a range of services, such as physical assistance when navigating boarding ramps, lifting individuals into their seats if necessary, or helping them move between the gate and the aircraft.

Given the context of air travel and the unique challenges that passengers with disabilities may face, boarding assistance is critical in ensuring that these individuals can access air transportation with dignity and safety. This aspect of service is mandated under the ACAA to promote equal access to air travel for people with disabilities.

Other options, while important in the realm of customer service and safety, do not specifically relate to the provisions of the ACAA regarding assisting passengers with disabilities during boarding or deplaning. For instance, providing first aid, storing luggage, or facilitating communication are essential functions in the overall travel experience but fall outside the specific scope of what "boarding assistance" is defined as under the ACAA.