What is a potential consequence for airlines that fail to comply with the ACAA during passenger service?

Airlines that fail to comply with the Air Carrier Access Act (ACAA) face significant legal penalties and fines. The ACAA is designed to ensure that individuals with disabilities have equitable access to air travel. Compliance with this act is not simply a matter of best practices; it is a legal obligation.

When airlines violate the provisions set forth by the ACAA, they can be subjected to investigations by the Department of Transportation. If these investigations confirm non-compliance, airlines may face severe sanctions, including monetary fines. These legal repercussions serve as a strong deterrent against neglecting the rights of passengers with disabilities and reinforce the importance of adhering to accessibility regulations.

In contrast, other options such as increased passenger complaints may arise from non-compliance, but they do not carry the same legal consequences or implications for the airline's operations. Public relations efforts and scheduling flexibility are not directly relevant to the consequences of non-compliance in the context of the ACAA.