What is a responsibility of airlines under the ACAA regarding training of staff?

Airlines have a clear obligation under the Air Carrier Access Act (ACAA) to ensure that their staff are adequately trained to assist passengers with disabilities. This includes understanding the specific needs of individuals with disabilities, recognizing the various types of disabilities, and knowing how to provide the necessary assistance when boarding, during the flight, and upon deplaning.

The training must cover how to interact respectfully and appropriately with individuals who have disabilities, as well as how to use equipment and services designed to assist those passengers. This requirement is crucial for fostering an inclusive travel environment and ensuring equal access to air travel for all passengers, regardless of their abilities.

By training staff in these areas, airlines can enhance the overall travel experience for passengers with disabilities, allowing them to receive the help they need in a respectful and supportive manner. This commitment to training reflects the intent of the ACAA to eliminate barriers and improve access to air travel for individuals with disabilities.