What is expected from a customer with an emotional support animal during air travel?

During air travel, a customer with an emotional support animal is typically expected to present a doctor's note confirming the necessity of the animal. This documentation serves as a valid means to authenticate the presence of the emotional support animal on the flight, as airlines may require proof that the individual has a diagnosed emotional or psychological condition that is alleviated by the presence of the animal. The note is usually provided by a licensed mental health professional and must specify the need for the emotional support animal to facilitate the individual's emotional well-being during travel.

This requirement helps airlines ensure compliance with regulations under the Air Carrier Access Act, which protects the rights of individuals with disabilities while also allowing airlines to maintain a level of operational safety and comfort for all passengers. Additionally, having the proper documentation helps to clarify the expectations and responsibilities of both the customer and the airline concerning the animal's behavior and care during the journey.