What is the Frontier Automated Support Tool (FAST)?

The Frontier Automated Support Tool (FAST) is designed primarily as an online tool for customer service agents. This platform enables agents to efficiently assist customers by providing quick access to important information, resources, and troubleshooting guidance. By streamlining the customer service process, FAST helps to improve service efficiency and enhances the customer experience.

This tool acts as a resource for agents, giving them the capabilities to respond to inquiries and resolve issues more effectively. In contrast, the other options do not accurately represent the nature of FAST; it is not a mobile app intended for customer use, a support hotline, or merely a database of customer information. Instead, it functions as a comprehensive support system that empowers agents in their customer interactions.