What is the process for passengers who believe their rights under the ACAA have been violated?

The process for passengers who believe their rights under the Air Carrier Access Act (ACAA) have been violated begins with filing a complaint with the Department of Transportation (DOT). The DOT is responsible for enforcing the ACAA and handling complaints related to air travel discrimination against individuals with disabilities. By submitting a complaint to the DOT, passengers allow the agency to investigate the issue and take necessary action, which may include mediation or enforcement measures against the airline.

While contacting the airline directly might provide a way to address grievances, it may not lead to an effective resolution and does not engage the regulatory oversight needed for ACAA violations. Seeking legal counsel is an option but may not be the first step in the ACAA complaint process; it typically involves more complex legal proceedings and might not be necessary for all cases. Reporting to an airline consumer protection agency does not specify a clear mechanism for resolving ACAA-related complaints, as DOT functions as the primary federal body overseeing compliance with this act.

Thus, filing a complaint with the DOT is the most appropriate and effective action for passengers who believe their rights under the ACAA have been violated, ensuring systematic handling through established regulatory channels.