What kind of assistance must airlines provide to passengers with disabilities?

Airlines are required to provide assistance to passengers with disabilities based on individual needs. This is rooted in the principles of the Air Carrier Access Act (ACAA), which mandates that airlines take proactive steps to accommodate passengers with disabilities, offering them equal access to air travel.

This means that the type and level of assistance provided must be tailored to the unique requirements of each passenger. For example, one passenger may need help boarding the aircraft, while another might require assistance getting to the restroom during the flight. The necessity for personalized support aligns with the ACAA's goal of ensuring that all individuals, regardless of their physical challenges, can travel safely and comfortably.

This tailored approach contrasts sharply with other choices that imply limited support or no obligation to provide assistance. It emphasizes the importance of understanding each passenger's specific challenges and ensuring that the airline’s staff is equipped to meet those needs effectively.