What must airlines do if a passenger with a disability experiences issues during travel?

Airlines are required to provide remedies related to accessibility if a passenger with a disability experiences issues during travel. This obligation stems from the Air Carrier Access Act (ACAA), which mandates that air carriers must not discriminate against individuals due to their disabilities. If a passenger encounters difficulties—such as problems with boarding, accessibility to facilities, or services—they must receive appropriate assistance to ensure their travel experience is as smooth as possible. This might include providing alternatives, accommodations, or correcting issues to meet the passenger's needs.

The requirement for airlines to address issues ensures that individuals with disabilities have equal access to air travel, aligning with broader civil rights and anti-discrimination principles. Achieving compliance with the ACAA involves taking meaningful steps to resolve any challenges that may arise during a passenger's travel experience related to their disability, emphasizing the importance of customer service and accessibility in the airline industry.