What should airlines do if they encounter a passenger with an untrained service animal?

In situations involving passengers with untrained service animals, airlines should follow their specific service animal policies and assess the situation. This approach allows airlines to maintain compliance with the Air Carrier Access Act while ensuring the safety and comfort of all passengers. Each airline may have different policies regarding service animals, particularly regarding their training and behavior. By assessing the situation, airlines can make informed decisions based on their policies, the behavior of the animal, and the needs of the passenger.

This assessment may include determining whether the animal poses a threat or disrupts the travel experience, as well as verifying any documentation the passenger may provide regarding the animal's status. The goal is to uphold the rights of passengers with disabilities while also ensuring a safe environment for everyone on board.