What should airlines do when a passenger needs special assistance?

Airlines are required to prioritize the needs of passengers who require special assistance in accordance with the Air Carrier Access Act. Instead of delving into detailed medical inquiries, the appropriate course of action is to simply ask the passenger if they need assistance. This approach respects the passenger's privacy and allows them to convey their needs in a manner that is comfortable for them.

Asking a passenger if they require assistance without needing to know specifics ensures a more inclusive and supportive environment, allowing individuals to communicate their requirements. It empowers passengers to identify what assistance they need, whether it’s help boarding, deplaning, or navigating through the airport. This practice aligns with the intent of the Act, which is to prevent discrimination against individuals with disabilities and ensure equitable access to air travel.

The emphasis on not requiring advanced notification for assistance also reflects the intent of the Act, which seeks to remove barriers that might prevent individuals with disabilities from traveling.