What should passengers do if their wheelchair is damaged during travel?

Passengers who experience damage to their wheelchair during travel should take action by filing a claim with the airline for compensation. This is in line with the rights granted to individuals under the Air Carrier Access Act. The act ensures that individuals with disabilities have the right to receive proper treatment and compensation for any equipment that is damaged, lost, or delayed while traveling.

Filing a claim is an important step, as it formally acknowledges the issue with the airline and initiates a process for compensation. This act not only helps individuals receive the necessary reparations but also holds airlines accountable for the proper handling of sensitive equipment like wheelchairs. It allows airlines to investigate the situation, track incidents, and improve their services in the future for travelers with disabilities.

It is important for passengers to understand their rights and the procedures involved in seeking compensation. Not reporting the damage would forfeit the opportunity for compensation, and waiting for the airline to contact them might not yield any results since proactive measures are typically required. Accepting the damage without complaint diminishes the seriousness of the need for airlines to comply with regulations regarding the treatment of assistive devices.