What type of assistance should airlines provide to passengers with disabilities during travel?

Airlines are required under the Air Carrier Access Act (ACAA) to provide assistance throughout the entire travel experience for passengers with disabilities. This encompasses a wide range of services, starting from the moment they arrive at the airport, continuing through the boarding process, during the flight, and upon arrival at their destination.

This comprehensive assistance includes help with check-in, accessing gates, boarding and deplaning the aircraft, baggage handling, and any other necessary support that passengers may require. By ensuring that assistance is available at every stage of the journey, airlines help create a more accessible travel experience that accommodates the unique needs of individuals with disabilities.

In contrast, other options suggest limited support either only at the airport or upon request, which does not align with the standards set forth by the ACAA. There is also a complete lack of provision in the option stating no assistance is required, which fails to recognize the essential role that support plays for passengers with disabilities. Overall, the requirement for comprehensive assistance reflects a commitment to inclusivity and accessibility in air travel.