What type of information must customers with disabilities have timely access to?

Customers with disabilities must have timely access to flight delays and scheduled changes because such information directly impacts their travel experience and ability to make informed decisions. Understanding real-time updates about their flights allows these customers to plan accordingly, especially when accessibility considerations are involved, such as arranging for assistance or transportation. The significance of timely notifications cannot be overstated, as it ensures that all travelers, including those with disabilities, are treated fairly and can receive the necessary support in a fluctuating travel environment.

While knowledge of promotions, hotel accommodations, and airline loyalty programs is beneficial, it does not have the same immediate impact on the day-to-day travel experience faced by customers with disabilities. Thus, ensuring that they have consistent and reliable access to flight-related information is a priority for improving accessibility and fairness in air travel.