When speaking to an individual with a disability who is traveling on Frontier, one should:

The correct approach when interacting with an individual with a disability traveling on Frontier is to speak directly to the customer. This practice fosters respect, dignity, and inclusivity for the person with a disability. Engaging directly acknowledges them as individuals worthy of attention and respect, which is essential in any customer service interaction.

Speaking directly to the customer also allows for clearer communication and helps to establish a more personal connection, which can be especially important if the individual has specific needs or requires assistance. This approach promotes an empowering environment where individuals are treated as equals rather than reliant on their companions.

In contrast, speaking to a companion can marginalize the individual with a disability and undermine their autonomy. Avoiding eye contact is generally viewed as disrespectful and can convey disinterest or discomfort. Using only simple language may unintentionally insult the individual's intelligence or capabilities, as it assumes a lack of understanding that might not be accurate. Ensuring that communication is respectful and appropriate to each individual's abilities and preferences is crucial in providing excellent customer service in accordance with the principles outlined in the Air Carrier Access Act.