Which agency is primarily responsible for investigating complaints related to the ACAA?

The Department of Transportation (DOT) is the agency primarily responsible for investigating complaints related to the Air Carrier Access Act (ACAA). The DOT oversees various aspects of transportation within the United States, including enforcing regulations that ensure individuals with disabilities have access to air travel without discrimination. Under the ACAA, the DOT’s role includes handling complaints that arise from violations of the Act, thus providing important protection and enforcement mechanisms for passengers with disabilities.

While the Federal Aviation Administration (FAA) is involved in the safety and regulation of civil aviation, its primary focus does not cover civil rights issues or the investigation of discrimination complaints. The Equal Employment Opportunity Commission (EEOC) addresses employment discrimination rather than discrimination in air travel. Airlines do have internal processes for managing customer complaints, but they are not the agency responsible for regulatory enforcement under the ACAA. Therefore, the DOT's role as the managing agency for ACAA-related complaints solidifies its position as the appropriate authority in this context.