Which of the following is NOT a step taken when transferring a customer in a wheelchair?

When transferring a customer in a wheelchair, a variety of steps are taken to ensure the comfort, safety, and dignity of the individual being assisted. One crucial aspect of this process is engaging with the customer, ensuring they feel informed and respected during the transfer. This often involves maintaining a conversation to reassure them and explain what is happening.

Assisting the customer with placing their feet on the ground is also an important step to facilitate a smooth and respectful transfer process. Ensuring safety while moving is paramount; it involves taking precautions to prevent falls or other injuries during the transfer.

Asking the customer their weight does not typically form part of a standard procedure for transferring someone in a wheelchair. While knowing the weight can be significant in other contexts (such as equipment limits), it is not a necessary step in the actual transfer process. In fact, the focus should remain on safely and respectfully moving the customer without adding unnecessary steps that could create discomfort or concern. Thus, this option is not part of the best practices during a transfer.